This article is general information to help you ask the right questions. It isn't legal advice — if you're in a dispute, Citizens Advice or a qualified adviser can help with your specific situation.
Know your terms before you agree
Most problems with cancelling come from terms that weren't noticed at the start. Before agreeing to any recurring service, find out:
- The notice period — how many days' notice you must give.
- Any minimum term — a period you've agreed to pay for even if you want to stop earlier.
- Any exit fee — sometimes offered as an alternative to finishing a minimum term.
- How price changes work — whether you'll be told in advance and whether you can leave if you don't accept.
On skrhyb these terms are shown before you confirm, and we ask you to acknowledge them.
Cooling-off for services bought online
For many contracts made at a distance (online or by phone), UK consumer law gives a cancellation period after the contract is made. There are rules about services that start during that period, and about what you may have to pay for work already done. Check the provider's terms and the official guidance on gov.uk if this applies to you.
Price changes
A business shouldn't be able to quietly raise your price. On skrhyb, a price change is a proposal: you're notified in advance, price increases can't take effect for at least 30 days, and nothing changes unless you accept. If you don't accept, you can end the subscription under its normal terms.
Switching provider
If you find a better option, set up the new service before cancelling the old one, and check the old notice period so you aren't without a service — or paying for two — longer than necessary. When you switch through skrhyb, the old subscription is only cancelled after you explicitly authorise it, and it ends at the earliest date its terms allow.
If something goes wrong
Start by raising it with the business in writing — clearly, with dates. If that doesn't resolve it, use the platform's complaints process. Keep records: messages, appointment dates and receipts are what make a complaint straightforward to resolve.